The location was amazing. They had their own walkway to Disney springs. The shuttle to the parks worked perfectly! Pick up and drop off times were convenient and the buses had plenty of room. The staff was friendly, room was clean and the shops had everything you might need in case you forgot something. The pool area was beautiful and spacious with lots of activities for the kids. Would definitely recommend to anyone

Great location, close to the airport and Disney springs. Free shuttle bus to the Disney parks , well that's what it says but at the end your charged a fee for wifi, gym and shuttle bus about $45 extra a day which does add up so just a heads up. We stayed in the rooms by the pool area and room was good , I would just say the elevators smelt and need new carpets or something!!! Other than that staff was amazing, servers, bartenders they were so friendly and made the experience great. The pool and lazy river were awesome!!

Enjoyed the stay overall. Easy 15 min walk to Disney Springs. It was fun to see the Epcot fireworks from our balcony. The view otherwise was just ok, since it’s the back side of building, but it was nice and quiet and felt very private. The in building convenience store/ cafe was useful for late night drinks and quick breakfast. Room was spacious and bed comfortable. Shower had great pressure and temperature.

We came here for a convention and stayed for 2 nights. When we checked in, they gave us the wrong room we reserved and so we had to change rooms with all of our stuff x). But the receptionist fixed it quickly and apologized. The coffee is AMAZING! I think I spent the most time down there 😅 because they were open 24/7. The food here isn't great 😕 so plan on walking the short distance to Disney Springs (but make reservations first). The meeting rooms were gorgeous 😍, well lit, and clean! Our room was spacious and had a stunning view! Overall it was a great trip.

The hotel is beautiful and the pool area really gives you a ‘resort’ and ‘vacation’ feel. I thought the beds were extremely comfy and the 5 minute walk to Disney Springs is amazing and so convenient. Overall our stay was great. BUT, we had an incident the last night we were there and because of that ONE incident, I WILL NOT BE STAYING AGAIN. At 8pm (we were already in bed because we had an early flight home) the house keeping staff came around to clean the room next to us. They apparently thought it was our room, opened our door multiple times but unable to enter because we had the dead bolt locked. This was extremely startling to us - when I opened the door to ask the employee if she had just opened the door, she lied and said no and continued to start cleaning the other room. This was very weird and odd, did not give me a good feeling whatsoever. She didn’t apologize or seem caring at all. Four of housekeepers were cleaning the room, being extremely loud, shouting across the floor, vacuuming and letting the door slam multiple times. At this point it’s 8:40pm - when I reached out to the front desk they said their staff cleans rooms until 11pm and they’ll ask them to be more quiet. I have NEVER experienced another Disney resort to do house keeping at these late night hours. It was all extremely odd and has left an unsettling feeling with me. The cleaning crew was dishonest and inconsiderate. If you have children beware that this could happen to you and the late night cleaning can disturb you and them - something I’ve never seen happening at any other hotel. I’m extremely disappointed! And will not be returning.

As instalações do hotel são muito boas! O hotel é bem localizado, próximo do Disney Springs. O hotel é do complexo Disney, entao dele saem ônibus para os parques da Disney.

Confortável. Localizado ao lado da Disney Springs. Estacionamento gratuito. Acomodação com bom espaço, possui varanda com bela vista, geladeira e cafeteria, porém não oferece forno microondas.

Fui roubado neste hotel. Sumiu um bem do meu quarto. Simplesmente me disseram que tinha sido perdido e nada tinha a se fazer. I was robbed at this hotel. A good from my room disappeared. They simply told me that I had been lost and nothing had to be done.

Excelente hotel, quartos muito bem equipados e limpos, hotel todo agradável

Meu Deus que hotel maravilhoso! Pertinho do Disney springs, eu queria morar Aki.

Maravilhoso! Super-indico! Passei momentos inesquecíveis neste hotel. Tudo limpo, arejado e muito arrumado. Funcionários atenciosos e simpáticos. Excelente!

Uma maravilha de hotel, tudo limpo, organizado.

Ótima localização, podes ir caminhando ao Disney Springs.

My kids loved the pool area. Because of covid our room wasn't clean the 4 days that we stayed there but I understand why.Our first night the room was clean beds were comfortable. we had a great time.

Had a great experience... The hotel has the palace side(the tower) and the island side(closer to the pool) ... The main Tower has 27floors...the junior towers have 12 floors...we stayed on the 9th floor of the Jr Tower (Epcot side front of hotel)...every night u can see the magic kingdom 9:15pm and Epcot fireworks 10pm... The other side faces Disney Springs and I can see the pool area. The pool area is open 7am-11pm and has a Lazy River....Hot Tub...a reg pool and a bar area....with a food kitchen beside it that serves stuff like pizza and chicken tenders...at night they have sitting areas with push to start fireplaces to warm up around....during they day they have transport to the parks...and the Disney Springs area is just across the street ...but for safety reasons they make all pedestrian traffic use the over the road bridges...so it does become a stroll for some (if your older or traveling with younger kids prolly best to drive over if you have the means as you will be doing plenty of walking there)

Our room was very clean!! The pool and cabanas were clean as well. There was plenty of seating available around the pool area and our server for our cabana was EXCELLENT!!!! Aside from the vent in the bathroom not being clean and the carpet being dirty in some places, we had a very good stay!!! The hotel is VERY close to Disney Springs and made dinner and shopping a breeze!!! Definitely will be looking to book this Hilton again for our next Disney trip!! SN - Although most of the staff was unmasked (esp poolside, understandably), they operated at a safe distance.

The experience was OKAY. I’ve been here to this Hotel once before and have loved it there. But this time it wasn’t so magical as it was last time. Checking in was a hassle since we had a room with a door that connected our 2 rooms. When we got to the room the doors were torn up and when inside I saw CHEERIOS on the carpet floor(there is a image below.) After that I went to take a shower and their was NO warm water, it apparently “wasn’t working, and that all rooms are having the same problem” when we called the front desk. The weird thing is that I only had the permission to pay for the parking. My freind and I had both a separate key but I was the one who was only allowed to let us in to park and out. To me that was weird as I had brought my car and he did too. So I had to pay for my parking and his. The staff in the front were nice and helpful when we were confused about bus times to go to Disney Hollywood Studios. Also while checking in I was charged for the 3 nights I was staying there. Normally they charge you after but they didn’t. Then after checking out I got charged again for parking.I’ve been to many Hilton’s and are a BIG fan of them due to the quality of the Hotels they produce. But this hotel hasn’t reached the standards I feel that they say to reach. And there for am not happy with the Hotel.

I expected more of hilton. Seems like I could have saved money and stayed at any regular inn.First- let me say I did have a complimentary overnight stay so the issues I had at check in I recognize probably only pertains to me… with that being said I was very disappointed when I got to the hotel that it took over 30 minutes to check in because apparently I was suppose to go through the person who handles complimentary stays. I told the manager I called the number several times to which he replied, yeah she’s not here on weekends. Yet my husband and I stood in front of him with a reservation that was booked by Hilton honors and I told them several times I had a complimentary stay. We reserved a Disney springs facing room and received a room facing the dumpsters. No worries, we tried to make the best out of it.My issue was the room itself, and the amenities. We had to call the front desk for everything! The tv remote didn’t work, our outlets weren’t properly working, the ice machine on our floor was out of order, the water was brown as if there was issues with the plumbing. The fixtures were falling apart and there was rust almost everywhere in the room. You have to request house keeping (which I admit is my error for not reading this update) so we didn’t get it out first night but the second time took so long we had to call to request more towels around 6pm.As for the “resort” style pools.. it leaves more to be desired. We were able to find adequate seating without issues but the lazy river is sub par at best. It goes in a very small circle at a snails pace. The food at the shade bar is fantastic, drinks are around 12-15. Towels are readily accessible. I wish the pool space was bigger but I will take what I can get, we had a good time at the pool but spent very little time in the water with the crowd and lack of space.The continental breakfast is around $15 a person for basically toast so it’s not worth it.Parking is $22 and hella far from the rooms. I clocked about 9 minutes walking to the hotel from my car with a decent parking space so make sure you unload in the loading zone and take all of your belongings to your roomAll and all, I would never come back to this location. I am a Hilton honors member and I’ve stayed at several Hiltons around the world and this one was a huge disappointment, so glad I didn’t pay market rate for my stay.

We had an amazing and relaxing vacation. Hilton Orlando Buena Vista Palace is such a beautiful resort. My boys had a great time exploring and enjoying the lazy river and pool. The Front Desk team was excellent and professional. We want to say how wonderful Stephanie was especially. We even stopped in during our stay to ask a question and she was there to assist us again. Thank you to all the staff for making our trip wonderful!

I was mislead and misinformed multiple times during our stay between the Hilton phone number to book our room and the concierge at the front desk. 1. Was told one price for a one night stay, I even got a detailed email receipt of my price including tax and everything except the parking fee and my receipt that came when we checked out was over $60 difference. 2. I was told there was free breakfast when I checked in at the front desk. 3. When I discovered there was indeed no free breakfast I went back up to the same receptionist that checked me in and told her she misinformed me and she told me “by free breakfast she meant that everyone gets a $30 credit per day towards food or drinks so I give my room number and last name and they will charge it to my room and upon check out it will deduct the $30 as a credit per day”. 4. Not only our receipt, but other family members receipt that was also staying there had food charges that were not “credited” or “deducted”. When we checked in I was given no instructions for checking out. I asked what we needed to do and she said drop your key cards in the box on the way out of the gate, so I’m still unsure if we were supposed to do anything else or inform anyone. When we checked in we were not given directions to our room, or where to park or anything. Also, good luck finding ANY resort parking in the lot on a weekend, despite the $22 per day you pay. After coming back from dinner on a Friday evening we drove around the parking lot for 20 minutes with little ones in the car just trying to find ANY open spot. It was very disappointing for the high price that we paid to stay there. I gave 2 stars instead of one because the lazy river and pool was nice, relaxing, and decently maintained. It’s also in walking distance to Disney springs which is a perk.

Located with in a 10 minute walk to Disney Springs, the hotel is clean and provides great hospitality. The breakfast was awesome and I know that they are continuing to expand the items as the restaurant has recently opened up. But the food was always fresh and service was great. But I highly recommend meeting Edgar, he worked at the pool bar- Shades as well as the lobby bar. It was because of him that made our stay very memorable. He always greeted us with a smile and went above and beyond to make our stay the best! Thank you Edgar! Overall experience was awesome. I highly recommend this hotel to every couple and families.

We regret not staying at the Hilton properties at Bonnet Creek... I had high hopes trying this property, and we selected it due to proximity to Disney Springs for our anniversary trip. Unfortunately, I'm not impressed. As a loyal Hilton guest I have certain expectations. They were not met. The good: proximity to Disney Springs, gorgeous resort like pool, the staff at Sunnies and Shades were AMAZING. Kassandra, Bill, John, Johnny, I'm forgetting a few names - you all were the redeeming features of our trip and we truly appreciate your kindness and enjoyed getting to know you. The bad: All other staff were surly and unhelpful, at best. Updated at 11am Saturday March 6: just witnessed another family be treated very poorly. For us, an inquiry regarding a cabana rental was handled very poorly and without tact- I emailed 3x and inquired upon arrival and the response basically blamed us, even though we had replied multiple times. That really set the tone for the rest of our stay. The rooms are aesthetically updated; but quite worn down. That probably would have mattered less had we been more impressed with the rest of our stay. Currently laying in our bed - which is supposed to be king size; but seems to be queen size, discussing checking out early and moving to a non Hilton property. I am sure this hotel is just what many families need on their Disney vacation. For us, it was a nope and we won't be back.

Es el mejor su atencion al cliente es la mejor , sus recreaciones y todo en generaly es cerca a Disney .puedes caminar.

¡¡¡¡Exelente!!!! , Muy buena atención,exelente cervicio.

We are totally in love with this hotel. The staff was amazing so friendly and so loving. Very comfortable beds very clean rooms we will most definitely stay here again.

We had a great stay we were there for 7 days the Disney transportation they do from the hotel is 5 star they use Mears buses and play Disney movies on the way all the drivers were amazing. The rooms were very spacious and had balconies with 2 chairs that overlooked the lake or Disney springs if you paid a little more. The lazy river at the pool was also great I really enjoyed the heated pool and lazy river definitely a resort feel and to top it off there is a walkway to Disney springs maybe a 6 minute walk some of it under cover. I would definitely stay here again this is the place to stay if you aren’t on Disney resort property.

Muy bonito lugar muy familiar!!

Excelente hotel, al llegar al loby eres recibido por una exquisita fragancia...al consultar al respecto, me informaron que se trata de una combinación de esencias que realizan ahí mismo. El área social de las piscinas es espectacular para pasarla en familia, la piscina con aguas rápidas es un lugar de esparcimiento para chicos y grandes haciendo el recorrido con los flotadores. El hotel cuenta con gimnasio, bar, restaurantes, tiendas, sala de juegos de videos, valet parking, WIFI gratis, entre otras cosas. Tiene un jardín, por donde pasa un ramal del lago...eso si, en el sitio hay letreros de precaución con los cocodrilos y las culebras. El único evento que tuvimos, fue de un meracho que entro a la habitación...aún no sabemos como y eso que nos quedamos en un segundo o tercer piso. Ofrecen servicios de transporte a los parques temáticos y de retorno al hotel. Disney Springs está al otro lado de la calle, es decir a 5 minutos caminando. Supuestamente nos íbamos a quedar solamente 4 días ,pero al final nos quedamos 8 días.Regresaría con mucho gusto.

Stayed here for a conference...what a dump Mold smell everywhere, room covered in hair, chipped paint, cracked vanity barely attached to the wall, horrible lighting, air conditioner broken, saggy...

Folks, don’t waist your money. There are so many hotels on international drive to stay in and this one has below average accommodations and staff that are rude, it is just a waist of money. In...

We stayed here for two nights, feb 11&12th. My husband and myself came with our 19 month old daughter so that we could visit the Magic Kingdom on the 12th. This hotel is amazing, very nice decor! The...

Hotel suites were good and roomy, perfect for traveling with family. The staff was incredibly polite and helpful from the beginning to the end of our trip. Wish our suite had a microwave which would...

We stayed in this hotel for 8 days. The problems with our room started immediately upon check-in. We were first not given the room we had requested as an upgrade over since months ago; instead of a...

I was hesitant after reading prior reviews that were 50/50 about this property. Hilton Diamond member that stayed 3 nights on points so was not expecting much. I have 114 nights in Hilton's this...