Visit Paradise at Canopy by Hilton Cancun La Isla in Mexico's Riviera Maya

Tarun Raikhy

Dec 07, 2022

4

Great hotel, Nice Clean Rooms. Each floor has a filtered water machine and ice maker which was very convenient for filling water bottles and the water jug they provide you in your room.The breakfast was good but can be improved. Mexico is a coffee country, and the only things missing was a good Breakfast Tea (they had selection but then it was not great)Front Office Service was awesome and helpful. The only negative was the bartenders on the rooftop, as we went there in the afternoon, the service staff was not in serving mood, they were busy chatting in themselves and we had to remind them a few times for our orders, which was not well served. They seem to avoid attending us somehow.The Hotel is located at the front of a mall, which gives it a different feel, you could get to souvenir shopping or just visit any good bar or restaurant nearby. Ótimo hotel, quartos limpos e agradáveis. Cada andar possui uma máquina de água filtrada e uma máquina de fazer gelo, o que foi muito conveniente para encher garrafas de água e o jarro de água que eles fornecem em seu quarto.O café da manhã era bom, mas pode ser melhorado. O México é um país cafeeiro, e a única coisa que faltava era um bom café da manhã (eles tinham uma seleção, mas não era ótimo)Serviço de Front Office foi incrível e útil. O único ponto negativo eram os bartenders na cobertura, como íamos lá à tarde, o pessoal de serviço não estava a fim de servir, eles estavam ocupados conversando sozinhos e tivemos que lembrá-los algumas vezes de nossos pedidos, o que não foi bom servido. Eles parecem evitar nos atender de alguma forma.O Hotel está localizado em frente a um shopping, o que dá uma sensação diferente, você pode fazer compras de souvenirs ou simplesmente visitar qualquer bom bar ou restaurante nas proximidades.

Reynaldo Lopez del Rincon

Dec 07, 2022

5

Nearly perfect 🥰.Although not on the beach, this property really is comfortable, super clean, and conveniently located at the mall.You can walk to several waterfront restaurants there, which were very good.Room service (at 4am no less) was quick and tasty.The breakfast is rather impressive and extremely bountiful. EVERY staff member we interacted with throughout our stay was friendly, engaged and helpful.It felt like they actually enjoyed their jobs, which created a pleasant atmosphere.The lobby is beautiful and modern and the rooftop pool & bar are great.Would stay here again & again.Housekeeping also does a great job like they take pride in their work.The only very minor complaint is that the drinks were a little small and the alcohol seemingly missing; although frankly, that seemed like a problem everywhere in Cancun.Just give me a big pour of cheap house spirits in my margarita and I'll be happy.We're on vacation after all. Quase perfeito 🥰. Embora não seja na praia, esta propriedade é realmente confortável, super limpa e convenientemente localizada no shopping. Você pode caminhar até vários restaurantes à beira-mar, que eram muito bons. O serviço de quarto (às 4 da manhã não menos) foi rápido e saboroso. O café da manhã é bastante impressionante e extremamente farto. CADA membro da equipe com quem interagimos durante toda a estadia foi amigável, engajado e prestativo. Parecia que eles realmente gostavam de seus trabalhos, o que criava uma atmosfera agradável. O lobby é lindo e moderno e a piscina e bar da cobertura são ótimos. Ficaria aqui novamente e novamente. O serviço de limpeza também faz um ótimo trabalho, pois eles se orgulham de seu trabalho. A única reclamação muito pequena é que as bebidas eram um pouco pequenas e o álcool aparentemente estava faltando; embora, francamente, isso parecesse um problema em todos os lugares de Cancun. Apenas me dê um grande gole de aguardente caseira barata na minha margarita e ficarei feliz. Estavam afinal de férias.

Tarun Raikhy

Dec 07, 2022

4

Great hotel, Nice Clean Rooms. Each floor has a filtered water machine and ice maker which was very convenient for filling water bottles and the water jug they provide you in your room. The breakfast was good but can be improved. Mexico is a coffee country, and the only things missing was a good Breakfast Tea (they had selection but then it was not great) Front Office Service was awesome and helpful. The only negative was the bartenders on the rooftop, as we went there in the afternoon, the service staff was not in serving mood, they were busy chatting in themselves and we had to remind them a few times for our orders, which was not well served. They seem to avoid attending us somehow. The Hotel is located at the front of a mall, which gives it a different feel, you could get to souvenir shopping or just visit any good bar or restaurant nearby.

Reynaldo Lopez del Rincon

Dec 03, 2022

5

Nearly perfect 🥰. Although not on the beach, this property really is comfortable, super clean, and conveniently located at the mall. You can walk to several waterfront restaurants there, which were very good. Room service (at 4am no less) was quick and tasty. The breakfast is rather impressive and extremely bountiful. EVERY staff member we interacted with throughout our stay was friendly, engaged and helpful. It felt like they actually enjoyed their jobs, which created a pleasant atmosphere. The lobby is beautiful and modern and the rooftop pool & bar are great. Would stay here again & again. Housekeeping also does a great job like they take pride in their work. The only very minor complaint is that the drinks were a little small and the alcohol seemingly missing; although frankly, that seemed like a problem everywhere in Cancun. Just give me a big pour of cheap house spirits in my margarita and I'll be happy. We're on vacation after all.

Carlos Félix

Nov 21, 2022

5

Es una gran lugar para pasar unas vacaciones en las costas del caribe mexicano, lleno de grandes expectativas y siempre con un gran servicio de calidad. Esta lleno de un gran equipo de trabajo liderados de manera adecuada de principio a fin, para lograr que en tu estadía te sientas como en casa.

Rhoda D. Ngambwa

Oct 21, 2022

5

Clean. friendly staff. Amazing breakfast. Best hotel experience I have had this far. Location is across from the beach so I advise you know that you are around more shopping and entertainment and (so close but so far) from the beach since the hotels across the street are private owned beaches. Either way, for what we were looking for, Hilton surpassed my expectations and I enjoyed my stay there

Julio España

Sep 15, 2022

1

Vine a evento de standup, le pedimos a un mesero qué le diga a unos argentinos qué le bajen a su volumen pero nos ignoraron, pague por algo que no disfrute, iztaparasta es del standup, no tiene la culpa pero esos dos argentinos y los meseros no ayudaron mucho, no regreso al lugar.

Chandra Ferguson

Sep 15, 2022

4

Great hotel.Rooms were very clean and nicely furnished.My favorite was the hanging chair for coffee in the morning. Each floor has a filtered water machine and ice maker which was very convenient for filling water bottles and the water jug they provide you in your room.The breakfast was amazing.All the normal breakfast foods you could want plus Mexican options to try. They had an amazing selection of fresh breads and pastries as well as a coffee bar.Service was awesome as well.My only negative was the pool bartenders were not service oriented at all.They basically refused to acknowledge me waiting for service and when I finally did get them to speak to me it was as if I was an inconvenience to their conversation. Other than that, the pool was beautiful and a nice water option since the hotel is not on the beach or closer than a 10-15 minute walk to the public beach.

Jamie Haddock

Aug 29, 2022

3

Na maioria das vezes, tivemos uma ótima experiência no Canopy, mas, infelizmente, saímos com uma nota ruim após uma experiência ruim no check-out. No check-in, atualizamos nosso quarto (o que foi ótimo -- tivemos uma vista incrível!) por um pequeno aumento de US$ 20 por noite. Com certeza vale muito a pena!Nos primeiros três dias de nossa estadia, as donas de casa não entraram em nosso quarto (apesar de definirmos a placa da porta em "Sweep - limpeza solicitada" e nos últimos dois dias pedindo isso na recepção várias vezes). Em nossa quarta ligação para solicitar isso (depois de estar fora o dia inteiro e realmente esperando voltar para casa para limpar as toalhas), mencionamos que este era o terceiro dia sem limpeza e nossa quarta ligação / parada na recepção e perguntamos se nossa taxa de atualização pode ser compensada. A pessoa com quem falamos pediu desculpas e concordou que essa taxa seria compensada.No entanto, quando fizemos o check-out, o gerente da recepção se recusou a reembolsar essa taxa (ele ofereceu 50% de reembolso) e nos disse que já estávamos recebendo WiFi premium (que não usamos) e que tínhamos colocado a placa do lado de fora a porta incorretamente, barrando os limpadores do nosso quarto. Foi uma interação realmente infeliz, pois sabíamos que essas duas coisas eram bobagens e tudo isso custava aproximadamente US $ 30. Apenas não é a experiência que eu esperava e não corresponde ao calibre de nossas outras experiências lá!Em termos de aspectos positivos, o quarto e o hotel eram lindos e o serviço que recebemos antes do check-out foi fantástico - apreciamos especialmente os assistentes do lobby e o concierge! O hotel tinha várias bicicletas que poderíamos fazer check-out gratuitamente. Um dia, meu noivo e eu andamos alguns quilômetros até uma praia agradável para o dia - definitivamente um destaque de nossa viagem!

Mariana Martinez

Aug 29, 2022

5

Todas las instalaciones hermosas, la vista, la comida & las bebidas de 10. Todo el personal muy atento, amable, sonriente; quisiera destacar a Giovanni que nos atendió de maravilla en el Roof, estuvo muy atento, al igual que sus otros compañeros Sin duda regresaremos en nuestra próxima visita a Cancún ⭐️⭐️⭐️⭐️⭐️

Ivan Lara

Aug 29, 2022

4

El hotel esta moderno y comodo muy nuevo, buen buffet, gimnasio bien equipadoy habitaciones con buen espacio y vista al mar y a la laguna. Lo malo es que todo se escucha entre cuartos al grado que parece que estan en el mismo cuarto ademas la zona de albercas que deberia ser para relajarte y disfrutar la vista pues no es practicamente una discoteca con Dj.. el sonido extremadamente alto, por lo mismo no disfrutamos la estadia y no volvere.

Mexico Extraordinario Armando De La Garza

Aug 29, 2022

4

Buen Hotel, aunque esperaba algo más espectacular de su bufete de desayuno,pequeño,limitado,muy por debajo de la calidad del hotel y carisimo

Jamie Haddock

Aug 23, 2022

3

We mostly had a great experience at Canopy, but unfortunately, we left on a bad note after a bad experience at checkout. Upon check-in we upgraded our room (which was great -- we had an awesome view!) for a small $20 per night increase. Definitely well worth it! The first three days of our stay, the housekeepers didn't enter our room (despite us setting the door sign on "Sweep -- cleaning requested" and for the last two days asking for this at the front desk multiple times). On our fourth call to request this (after being out for the entire day and really hoping to come home to clean towels), we mentioned that this was the third day with no cleaning and our fourth call/stop at the front desk and asked if our upgrade fee could be comped. The person we spoke to was very apologetic and agreed that this fee would be comped. However, when we checked out, the front desk manager refused to reimburse this fee (he offered 50% reimbursement) and told us that we were already being comped premium WiFi (which we didn't use) and that we had put the sign outside the door incorrectly, barring the cleaners from our room. It was a really unfortunate interaction, since we knew that both of these things were nonsense and all of this was over approximately $30. Just not the experience I would have expected and did not match the caliber of our other experiences there! In terms of positives, the room and hotel was gorgeous and the service we received before checkout was fantastic -- we especially appreciated the lobby assistants and concierge! The hotel had several bikes that we could check out for free. One day, my fiance and I rode these a couple miles to a nice beach for the day -- definitely a highlight of our trip!

Life Reconnections

Jul 29, 2022

5

Perfect location, next to La Isla shopping mall good choices of food. Really comfortable rooms with eco-friendly amenities, yummy coffee machine, no spoons though. Great room service, yummy food too, they cleaned up after very efficiently but it bothered me a little that they kept calling to check to see if things were OK when I just wanted to sleep in. Appreciate the concern though. Laundry was prompt. The pool was a little crowded but fantastic view on the rooftop!

S. Nicole Clark

Jun 29, 2022

5

Meu parceiro e eu ficamos durante o fim de semana do Memorial Day. Ficamos agradavelmente satisfeitos com a estética deste local. Está centralmente localizado e a uma curta distância da zona hoteleira. O quarto tinha essas janelas do chão ao teto incríveis que davam vistas deslumbrantes sobre o oceano do nosso quarto. A equipe foi gentil, amigável, experiente e tão acolhedora. Com certeza iremos visitar novamente. Recomendo para solteiros e casais - a piscina na cobertura e jacuzzi valem a estadia.

Karina Garcia Peña

Jun 29, 2022

5

Muy bonito y placentero. Buen servicio. Excelente ubicación. La vista es doble mar y laguna. Espectacular atardecer!

S. Nicole Clark

Jun 06, 2022

5

My partner and I stayed during Memorial Day Weekend. We were pleasantly pleased by the aesthetic of this location. It’s centrally located and within walking distance to the hotel zone. The room had these amazing floor to ceiling windows which gave stunning views of the ocean from our room. The staff was personable, friendly, knowledgeable, and so accommodating. We’ll definitely be visiting again. Highly recommend to singles & couples - the roof top pool & jacuzzi are worth the stay.

Mary Dominguez

May 29, 2022

5

Adorei este local. Muito profissional e atencioso desde o momento em que entramos. Tudo foi perfeito. Você tem que conferir a piscina e o bar da cobertura, com vistas fenomenais da baía. Há uma piscina de borda infinita e uma pequena jacuzzi. O bar fica aberto até tarde. A academia tem o seu equipamento típico de hotel (sem rack de agachamento). Tomamos café da manhã antes de sair para o aeroporto. Pagamos cerca de US$ 45 para duas pessoas. Ótimo serviço, definitivamente gostei da omelete.A melhor parte foi a atenção do gerente do hotel aos detalhes. Por acaso o encontramos à beira da piscina e mencionei brevemente o aniversário da minha mãe. Assim que voltamos ao nosso, tivemos uma agradável surpresa 🤍Definitivamente recomendo este Hilton, especialmente se você estiver na festa?

Yoana Hernandez Lopez

May 29, 2022

5

Canopy es la combinación perfecta de un Day Pass en Cancun,hermosa vista desde el rooftop, instalaciones modernas y limpias, bebidas y comida bien preparados y lo mejor de todo fue Iván con su excelente servicio desde el primer momento que llegamos al roof.Volveremos sin duda 😎

Renata B

May 29, 2022

5

Mejor noche de sueño en mi vida! Todo equipo es genuinamente amable, señal de que los gerentes tratan bien a sus empleados. Un destaque y agradecimiento especial a Maggy, Manuel, Luis, Yasmin y Xitlali. Moderno pero acogedor, grande y bello, fue unos de lo mejores hoteles en donde me quedé.Solo le hace falta acceso libre a la playa. Ojalá pudieran hacer convenio con el hotel en frente.Felicidades y muchas gracias!

Mary Dominguez

May 15, 2022

5

Loved this location. Very professional and attentive from the moment we stepped in. Everything was perfect. You have to check out the rooftop pool and bar it has phenomenal views of the bay. There is an infinity pool and small jacuzzi. The bar is open late. The gym has your typical hotel equipment (no squat rack). We had buffet breakfast before heading out to the airport. We paid roughly $45 for two people. Great service, definitely enjoyed the omelette. The best part was how attentive the hotel manager was to detail. We so happened to meet him by the pool and I briefly mentioned my mother’s birthday. Once we got back to our we had a pleasant surprise 🤍 Definitely recommend this Hilton especially if your over the fiesta 🪅

Bruce Landry

Apr 29, 2022

5

Minha esposa e eu recentemente ficamos aqui por alguns dias. Fiquei extremamente surpreso. Primeiro, a equipe foi incrível. Segundo o quarto era muito limpo e moderno. O bar e piscina na cobertura é A+. Excelente vista, boa música e excelentes cocktails. Todas e todas ótimas vibrações. Localização é excelente. Literalmente fica ao lado de um shopping center com ótimas lojas e excelentes restaurantes. Também foi uma curta caminhada até a praia. Você não pode errar aqui.

Chris Willa

Apr 29, 2022

5

Nossa estadia foi excepcional. Para a nossa estadia este hotel deu o toque extra e nos sentimos mimados. Poderíamos dizer que a gerência deve enfatizar o serviço. Temos ficado em muitos hotéis e ficamos surpresos que este classificado no topo da lista devido ao serviço. O tamanho do quarto é um pouco apertado em um duplo, mas os quartos são bem projetados e as comodidades mais do que compensam. Ótimo restaurante e coworking.

Wendy Chavez

Apr 29, 2022

5

Went to Mexico for two weeks and this was one of the three hotels that we stayed at. We ended our trip here because of how close it was the airport and Isla Mujeres. The hotel was absolutely beautiful and very clean, no beach but we had a room that gave us beach views. The staff were all so friendly and helped us with all of our needs. The hotel is located in or by the mall which also makes convenient for shopping and food. Speaking of food, The breakfast was great, American style and not much Mexican but there are a ton or great Mexican places near by to eat at - given it is Cancun.The roof top pool was a ton of fun, was sad that it closed so early other than that I give it 5 stars and Would definitely recommend and definitely stay again in the future.

Chris Willa

Apr 06, 2022

5

Our stay was exceptional. For our stay this hotel gave the extra touch and we felt pampered. We could tell that the management must stress service. We have stayed in many hotels and were surprised that this ranked top of the list due to service. The room size is a little tight in a double but the rooms are well designed and the amenities more than made up for it. Great restaurant and co working spaces.

Bruce Landry

Apr 05, 2022

5

My wife and I recently stayed here for a few days. I was extremely surprised. First, the staff was amazing. Second the room was very clean and modern. The rooftop bar and pool is A+. Great view, great music and great cocktails. All and all great vibe. Location is superb. Literally it is beside a shopping mall with great stores and excellent restaurants. It was also a short walk to the beach. You can't go wrong here.

Claudio Navarro

Jan 29, 2022

5

Junto a mi familia tuvimos una estadía muy agradable en el Canopy. A pesar de no ser un hotel de playa, tiene una ubicación excelente. Se encuentra junto a los 2 centros comerciales La Isla, la rueda de Cancún y otros atractivos que quedan caminando o a muy poca distancia. Justo en el punto medio de las mejores playas de la Zona Hotelera.El hotel es nuevo (2 años, creo), con un diseño muy vanguardista y lleno de detalles cool.Su terraza, de lo mejor del hotel. Una carta de comidas y tragos acotada, pero de buena calidad y a buen precio. La vista: increíble.El personal muy amable, en especial en el front desk y quienes atienden a las mesas, destaco a Maggy, quien siempre estuvo con la mejor disposición, ¡muchas gracias!La habitación, algo pequeña, pero con todo lo necesario… y de nuevo, con implementos y decoración de primer nivel.Recomendado.

Emilio Saionz

Jan 07, 2022

5

Hotel muito bom. O prédio é lindo, mostra que é novo. Super confortável seu acesso exclusivo ao shopping da ilha. Todos eles cuidaram muito bem de nós. Com certeza, ficaria aqui em Cancún novamente.

Emilio Saionz

Jan 07, 2022

5

Muy buen hotel. Hermoso el edificio, se nota que es nuevo. Súper cómodo su acceso exclusivo al shopping la isla. Nos atendieron muy bien todos. Definitivamente me volvería hospedar aquí en Cancún.

Innovando Arquitectura

Dec 31, 2021

5

Excelente atención. El lobby, restaurante bar y las habitaciones con linda decoración, comodas intalaciones y de excelente funcionamiento.El roof top con muy buen diseño de funcionamiento y decoración. Con vistas 360 grados espectaculares, le da un muy buen “plus” al hotel a pesar de no estar ubicado directo frente al mar.

Paul Goertzen

Dec 24, 2021

5

Serviço incrível! Funcionários simpáticos e prestativos. Lindos quartos.

Radeep Devaiah

Dec 24, 2021

5

Canopy by Hilton em Cancun é um hotel muito confortável em uma boa localização. Os funcionários são simpáticos e prestativos. Sem dúvida vamos voltar na próxima vez.As deficiências são, não há geladeira ou micro-ondas no quarto. Pessoas com condições dietéticas especiais não poderão armazenar seus alimentos ou aquecê-los.

Paul Goertzen

Dec 24, 2021

5

Amazing service! Friendly and helpful staff. Beautiful rooms.

Radeep Devaiah

Dec 24, 2021

5

Canopy by Hilton at Cancun is very comfortable hotel at a good location. The Staff are friendly and helpful. Will definitely come back next time. Shortcomings are, there is no fridge or microwave in the room. People having special dietary conditions will not be able to store their food or warm it up.

diane

Dec 19, 2021

1

Beautiful property, terrible management. When using the pool we were told we could not sit in the shaded area unless we purchased something from the bar. In addition, they had a private event on Dec 17. It was held on the rooftop/ pool area. We were 3 floors below but the bass was so loud we were unable to sleep. (We were wearing foam ear plugs.) After calling the front desk, we were told there was nothing they could do, the party would end at 4 am. At 9am we went to the front desk to speak to the manager about the incident. It took the manager 90 minutes to walk over and speak with us. His office was about 45 feet from where we were waiting!!!! Instead of apologizing and asking what he could do to make things right, he shamed us and then tried to bargain with a free breakfast and Hilton points. We just wanted our night compensated. He was terrible. What happened to customer service? We checked out and went to the Riu Palace. The Riu has the level of service we were expecting from the Hilton Canopy but were sadly disappointed

Carmela weddings & events UK Wedding planner

Dec 02, 2021

5

Hotel fantástico. Realmente gostei da minha estadia.O hotel é tão legal e descontraído, especialmente a piscina e bar na cobertura.Funcionários foram muito úteis.Comida era ótima!Definitivamente recomendo.Não posso esperar para visitar novamente.

Tokuko Jungblut

Dec 02, 2021

4

Era um hotel novo e bonito, limpo e confortável. O atendimento do porteiro no primeiro andar era muito bom, por isso fui atendido várias vezes, mas é uma pena que a recepcionista não se sentisse calorosa porque todas as explicações eram claras. A comida do bar da cobertura estava deliciosa, mas não acho muito boa porque tem um barman que serve uma recarga de saquê, embora eu não peça sozinho. Eu quero que você melhore. No final, eu não consegui terminar de beber e levei de volta para o meu quarto e joguei fora. Gostaria que você ouvisse claramente que tipo de serviço é esse, se for cobrado. Eu estava surpreso.

Andrea N

Dec 02, 2021

1

Posición muy buena pero elservicio en la terraza está horrible, ni saben hacer un Aperol Spritz, meseros groserosy tengan mucho cuidado con las cuentas Muy mala experiencia!!!

Carmela weddings & events UK Wedding planner

Nov 26, 2021

5

Fantastic hotel. Really enjoyed my stay. The hotel is so cool looking and relaxed especially the rooftop pool and bar. Staff were very really helpful. Food was delish! Would definitely recommend. Can't wait to visit again.

Martin Jewell

Nov 25, 2021

5

Estadia muito agradável em um hotel de alta qualidade em uma bela localização. Os funcionários foram muito simpáticos e prestativos - Altamente recomendado.

Martin Jewell

Nov 25, 2021

5

Very pleasant stay in a top quality hotel in a beautiful location. The staff were so friendly and helpful - Highly recommended.

Sugi Ragav

Nov 25, 2021

2

Stay was just ok. Conceirge carlos Is lazy, he will direct you to lift and will not help with luggages.Staff are ok but not that welcoming. Room are good , compact and clean. Laundry is expensive. Food and room service are good but expect delays. Roof top was the best in my overall stay.

Kevin Seaman

Nov 18, 2021

5

O Canopy foi ótimo! Quartos, comida, equipe de alto nível. Conveniente para ótimas compras.

Kevin Seaman

Nov 18, 2021

5

The Canopy was Great! Rooms, Food, Staff all top notch.Convenient to great shopping.

Brenda Torreblanca

Nov 11, 2021

5

El roof top Super agusto para pasar el día en la alberca y la comida buena , cuando hay evento de dj la música muy buena , lo recomiendo mucho para locales y turistas 👌🏻👌🏻

Léa Prado

Nov 02, 2021

5

Me apaixonei pelas fotos do rooftop do Canopy by Hilton, a roda gigante garante um belo visual para fotos! O quarto que fiquei possui uma decoração moderna, com vista para a roda gigante e um balanço próximo da janela, um diferencial para a água a vontade no corredor. Voltaria com certeza!

Daphne Hdz.

Nov 02, 2021

5

Duramos solo un dia en este hotel, pero con ese dia tuvimos para enamorarnos de todo. Las habitaciones muy comodas, el hotel muy lindo, las vistas espectaculares, desayunos ricos y atencion amable. Excelente, queremos volver para quedarnos mas dias, lo amamos.

Antonio Velázquez

Oct 02, 2021

5

Excelente ambiente, y ubicación. La tarde en el wander rooftop está muy buena. Súper recomendado. Alberto de bares es el más atento. Quedé invitado para regresar.

Cynthia Vargas

Oct 02, 2021

5

Bonito hotel, habitaciones muy cómodas, buen servicio, rica comida ,muy amables todos. Preciosa vistadesde la alberca. Muy recomendable!

Alain Marchant

Oct 02, 2021

5

Excelente ubicación, calidad de las habitaciones y rooftop con piscina. Además el staff es muy amable siempre.

Joan Iglesias

Oct 02, 2021

1

Pésima experiencia. En agosto dejé mi Apple Watch en la habitacion y me fui sin darme cuenta, por suerte lo pude geolocalizar gracias la App Buscar de Apple y vi que estaba en el mismo hotel. Llamé para pedir que me lo guardaran y lo pasaría a buscar, la sorpresa fue que me dijeron que no lo tenian. Me atendió la Srta. Andrea y al decirle que tenia el reloj geolicalizado en el hotel ya se puso nerviosa y me dijo que lo encontrarían, me pidió mi mail y me aseguró que me mandarian mail cuando lo encontraran. A dia de hoy sigo esperando.No recomiendo para nada ir a un lugar en el que NO PUEDES CONFIAR, ya que si te dejas algo se lo van a quedar.

christophe MIZI

Oct 02, 2021

5

Very good hotel. Food is very good and safe. No issue during our stay. People are very friendly and take care of your requests. The beach is around 700 meters from the hotel, for us it was not a problem. The swimming pool is great with real amazing view. Thank you to the team we got a very good stay.

christophe MIZI

Sep 11, 2021

5

Very good hotel. Food is very good and safe. No issue during our stay. People are very friendly and take care of your requests. The beach is around 700 meters from the hotel, for us it was not a problem. The swimming pool is great with real amazing view. Thank you to the team we got a very good stay.

Samantha McLeod

Sep 02, 2021

4

Lindo lugar! Parece (e é) totalmente novo. Os quartos são confortáveis e bonitos e todos foram muito simpáticos e acolhedores (mesmo vamos fazer o check-in um pouco mais cedo). A piscina / bar da cobertura é super agradável também. A localização não é muito conveniente, a menos que você goste de fazer compras. Mas é uma curta viagem de ônibus para praticamente qualquer lugar. Além disso, um dia tivemos uma confusão no café da manhã, quando descemos e perguntamos se era cortesia para o pessoal da cozinha, nos disseram que sim, e assim conseguimos uma pequena quantidade de comida para começar o dia. Alguns minutos depois, fomos agredidos com uma nota de $ 40. E éramos apenas duas pessoas. Foi um delicioso café da manhã. Mas não vale $ 20, especialmente com a quantidade de comida que ambos comemos. A equipe pode ter entendido mal nossa pergunta ou algo assim. Mas, independentemente, foi meio perturbador. Teria sido bom pelo menos saber o preço antes. Além disso, embora uma estadia encantadora!

Luis Felipe Naranjo

Sep 02, 2021

5

Precioso hotel!! Quedé absolutamente fascinado con sus instalaciones. La vista enamora e invita a quedarse ahí toda la vida.

Kelle Pressley

Sep 02, 2021

4

BEAUTIFUL- Clean- magnificent- chic -accommodating- and just amazing! Everywhere you look , it’s perfect! We visited during August and the AC went out a couple of times- but they used a generator to get things back in order.Breakfast was delicious and full of colorful and diverse variety! The lounge literally pulled you in with so much character and charm! The guest room doors are evenglamorous! You can not ask for a better- safer place to stay. Even the bell hop and concierge staff is Uber accommodating. They made sure that our cab driver took us to the right place for a great local meal!!!!I can’t wait to go back!

Samantha McLeod

Aug 27, 2021

4

Beautiful place! Looks (and is) brand new. Rooms are comfortable and beautiful and everyone was very friendly and accommodating (even let is check in a bit early). The rooftop pool/bar is super nice too. Location isn't super convenient unless you're into shopping. But it's a short bus ride pretty much anywhere. Also, we had a mix up at breakfast one day where we came down and asked if it was complimentary to the kitchen staff, we were told yes, and so we got a small amount of food to start our day. We were then slapped with a $40 bill a few minutes later. And we were only two people. It was a delicious breakfast. But not worth $20, especially with the amount of food we both ate. The staff might have misunderstood our question or something. But regardless, it was kind of upsetting. Would have been nice to at least know the price before. Other than that though a lovely stay!

Teacher Jay

Aug 02, 2021

5

Great rooftop experience the bar was good also making the drink although the drinks were a little pricey.We liked the options of being able to bring our own liquor though that immediately made up for the pricey drinks but the issue is you have to keep an eye on you area as you swim because the waiter was serving our bought liquor to another group and I caught him doing it was an honest mistake and he replaced all liquor plus more and was very apologetic.Make sure if you drive and park there that you download the parco app cause that's the only way you can get out the parking deck if you are paying with a card. If you are paying with pesos or cash you are fine to pay at machine or if you are staying at the hotel then parking is free.

Luis Melo

Jun 02, 2021

4

Muito confortável

Amerique Cordova

May 10, 2021

5

Our stay at Hilton Canopy was perfect from beginning to end. Rene greeted us with incredible hospitality, helped with luggage, translation, and escorted us to our room. The entire staff had really great English so communication was never an issue. The breakfast was amazing!!! Loved the green juice. Ricardo made getting our COVID tests easy and seamless. Luis took such great care of us at the rooftop bar!! Which is where we spent most of our time... that pool was unbelievable! The live music on Cinco De Mayo was such a treat. Truly a stay we will remember for a lifetime.

Telmelita Vieira de Sousa

Apr 02, 2021

5

Maravilhoso!

Marc Müller

Mar 11, 2021

5

If you don’t need to be directly in front of the beach, look no further. I have been to the Canopy hotels in Zagreb and São Paulo and this one in Cancun is another example of how a hotel in 2021 should be. It’s simply perfect! Amazing quality in the rooms, great breakfast, very aesthetic design throughout the hotel, free unlimited filtered water, nice rooftop pool and gym. The mall next door is also very convenient. I travel a lot and all other big chains should check out the Canopy brand and take notes. Hilton did an amazing job here!

Alejandro Reyero

Mar 03, 2021

5

Hermosa vista y muy padre el lugar

Harold Sanders

Feb 24, 2021

5

É um hotel da nova marca Hilton. Adquira um ambiente urbano, e absorva o tradicional do México e até um pouco do Mundo Maia. É decorado muito bonito. Os quartos são pequenos, mas estão muito bem equipados e são muito confortáveis. Tem uma cobertura espetacular com uma piscina infinita e um bar que tem um ambiente muito bom. Está imerso em um dos principais shoppings da zona hoteleira.

Harold Sanders

Feb 24, 2021

5

Es un hotel de la nueva marca de Hilton. Adquiere un ambiente urbano, y absorbe lo tradicional de México e incluso un poco tambien del Mundo Maya. Esta decorado muy bonito.Las habitaciones son pequeñas pero muy bien equipadas y muy comodas. Tiene un roof espectacular con la alberca infinita y un bar que se pone de muy buen ambiente. Se encuentra inmerso en una de las plazas comerciales principales de la zona hotelera.

Jorge Zendejas

Feb 03, 2021

5

É um dos lugares mais modernos e bonitos que já visitei. Paramos para uma taça de vinho e uma sobremesa. Os detalhes são a sua distinção como as madeiras no nível principal, bem até nas casas de banho. As atenções do staff são de excelente cordialidade humana. Você curtir o ambiente é um lugar para descansar com sua família, sair da rotina, encontrar o que gosta e sentir uma nova experiência e total satisfação. Muito obrigado por nos dar a conhecer este lugar inesquecível e por tornar possível este sonho incrível.

Jasmine K

Feb 03, 2021

5

A localização é perfeita, a uma curta caminhada de uma praia muito bonita, onde tenho fotos que parecem legítimas com um papel de parede de iPhone. O hotel tem um ótimo ginásio que foi bem conservado e limpo. A equipe seguiu as recomendações de saúde pública acima e além. A piscina da cobertura e o bar eram modernos e tinham uma vista incrível. O quarto era limpo e a cama uma das melhores que já dormimos em um hotel. Nós apreciamos a nossa estadia e tivemos uma ótima experiência geral. A comida do café da manhã era deliciosa e apresentava influências culturais.

Denise Renslow Dreams of Weston Group

Feb 03, 2021

5

Este tem sido um dos hotéis mais notáveis em que já me hospedei. Este hotel era absolutamente lindo, por dentro e por fora. Decoração incrível e uma equipe ainda melhor. Todos foram muito gentis e atenciosos. Este hotel tem uma localização privilegiada com fácil acesso a restaurantes e lojas, mas para ser honesto, não havia necessidade de ir a restaurantes fora do hotel porque a experiência gastronómica do hotel vale 5 estrelas. Fomos capazes de cada almoço no telhado quase todos os dias e bebidas e alimentos incríveis. A comida e serviço foi A +. No geral, este é um ótimo hotel para ficar de fora se você estiver pensando em visitar esta parte do México. 5/5

K Trakul

Feb 03, 2021

4

Equipe limpa e atenciosa. Ótimos protocolos de limpeza durante a pandemia de Covid. Belo telhado. Localização perfeita - ao lado do shopping center La Isla

Jorge Zendejas

Feb 03, 2021

5

Es de los lugares más modernos y hermosos que he visitado. Pasamos a tomarnos una copa de vino y un postre. Los detalles son su distinción como las maderas en el nivel principal, bueno hasta en los baños. Las atenciones del personalson de excelente calidez humana. Disfrutas del ambiente es un lugar para descansar con tu familia, de salir de la rutina, de encontrarte con lo que te gusta y de sentir una nueva experiencia y satisfacción total. Muchas gracias por permitirnos conocer este inolvidable lugar y por hacer posible este increíble sueño.

Iván Hernández

Feb 03, 2021

5

Me gustó el área de la alberca, tiene buen espacio para nadar, la música house, la vista increíble, y la comida buena (los tacos de camarón, pulpo y pescado deliciosos, la paella no trae azafran la preparan con jitomate, aceptable). En general, agradable. Ah, le hace falta anexar un vestidor.

Erwin Montoya

Feb 03, 2021

4

Hotel moderno con decoración muy linda. Muy agradable la piscina y jacuzzi en el Roof Top. Buena atención del personal. Lo único es que la habitación es muy pequeña para 4 personas.

Gaston E. Figueroa

Feb 03, 2021

5

Muy bonito el hotel super recomendable. Excelente atención de todo el personal. Buen centro comercial y nuevo anexo al hotel, excelente ubicación ademas en la zona hotelera, playa a 100 metros.

Denise Renslow Dreams of Weston Group

Jan 22, 2021

5

This has been one of the most outstanding hotels I have ever stayed at. This hotel was absolutely beautiful, inside and out. Amazing decor and an even better staff. Everyone was so kind and attentive. This hotel is in a prime location with easy access to restaurants and shopping, but to be honest, there was no need to go to restaurants outside the hotel because the hotel food experience is worth 5 stars. We were able to each lunch on the rooftop almost every day and have amazing drinks and food. The food and service was A+. Overall, this is a great hotel to stay out if you are thinking about visiting this part of Mexico. 5/5

Jasmine K

Jan 09, 2021

5

Location is perfect, walking distance to a very beautiful beach where I got pictures that legit look like an iPhone wallpaper. The hotel has a great gym that was well kept and clean. The staff followed public health recommendations above and beyond. The roof pool and bar dining were modern and had amazing views. The room was clean and the bed one of the best we have ever slept on in a hotel. We enjoyed our stay and had an overall great experience. & Breakfast food was delicious and showed cultural influences.

K Trakul

Jan 09, 2021

4

Clean and attentive staff. Great cleaning protocols during Covid pandemic. Nice rooftop. Perfect location - right next to La Isla shopping center

Lex Luther

Jan 07, 2021

5

Everyone was very helpful and professional. The bellman were ALWAYS available to greet us and had our car immediately available. Breakfast buffet was great, the room was fantastic. Modern neat and clean.

Ольга С

Jan 03, 2021

1

Acomodação reservada por 5 noites. Eles nunca limparam o quarto, portanto, nunca trocaram as toalhas. O xampu e o sabonete acabaram no segundo dia. Pelo café da manhã pago antecipadamente, traziam uma conta todos os dias, todas as manhãs tinham que ligar para o gerente e ouvir um pedido de desculpas.Além do chique exterior, não há nada de bom aqui. A localização também é terrível. A praia mais próxima fica a 1,2 km de distância.

Mike Hilton Villa

Jan 03, 2021

4

Una increíble experiencia el roof top, de lo más lindo y la vista espectacular. Podrian mejorar la carta y las opciones en menu vegano.

Nas Leasing

Jan 03, 2021

5

I love it ,very modern,pet frendly ,they got bikes tha u can ride around , i have been few time in cancun its the best from all if im comming back to cancun definatly staying here ,amazing service ,amazing roof top,nespresso machine in ur room i will i can give em more the 5 stars

Chinyere Onwudiegwu

Dec 03, 2020

5

Eu realmente gostei da minha estadia neste hotel, era muito limpo e moderno, muito novo. Não é na praia, mas fica a 10-12 minutos a pé da praia pública, se você não se importar em caminhar até a praia. O café da manhã foi incrível! A equipe da recepção foi muito útil durante o check-in. A piscina e o bar da cobertura é LINDO, sentado lá em cima era bom e relaxante. A estadia no hotel foi muito boa, eu gostaria que eles tivessem transporte do aeroporto porque o aeroporto fica a 20 minutos de distância e você vai precisar de um táxi ou pode alugar um carro, mas além disso, este hotel vale a pena ficar.

Ariadna Gonzalez

Dec 03, 2020

5

Lindo hotel novinho em folha, a decoração é muito bacana nas áreas comuns e nos quartos. A cobertura é incrível com dj ao vivo. O hotel aceita animais de estimação e está conectado ao shopping La Isla. Ótima opção para os jovens e também para os cariocas passarem uma noite agradável desfrutando de uns coquetéis na cobertura. O serviço em todas as áreas do hotel é incrível e a limpeza é excelente.

Miriam Ayala

Dec 03, 2020

5

Excelente lugar para descansar y pasar un rato agradable y relajado, muy bueno servicio desde la bienvenida al hotel hasta la salida, la vista de la Laguna es simplemente hermosa. 100% recomendable

Ariadna Gonzalez

Dec 03, 2020

5

Beautiful brand new hotel, the decoration is very cool in the public areas and the rooms. The rooftop is awesome with live dj. The hotel is pet friendly ❤🐶 and is connected to la Isla mall. Great option for young people and also for locals to have a nice evening enjoying some cocktails in the rooftop. Service in all areas of the hotel is amazing and the cleanliness is outstanding.

Chinyere Onwudiegwu

Dec 03, 2020

5

I truly enjoyed my stay at this hotel, it was very clean and modern, very new. Its not on the beach but it’s a 10-12 minute walking distance to the public beach if you don’t mind walking to the beach.The breakfast was amazing! Staff at the front desk was very helpful during check-in. The rooftop pool & bar is BEAUTIFUL, sitting up there was nice & relaxing. The hotel stay was very good, I wish they had airport shuttle because the airport is 20mins away & you will need a taxi or you can drive a rental but besides that, this hotel is worth the stay.

Steve Ericsson

Sep 06, 2020

5

The staff was fantastic. Enjoyed our 12 night stay here and the staff really made the visit great. They made us feel welcomed, helped with several items we needed help with and remembered us by name when we were coming and going from the hotel. Breakfast was tasty and fresh. Kenneth was my normal server and he made sure I had hot coffee. He also got my wife a coffee to go with a pastry each morning. Not on the beach, so if you want a beach hotel, this is not for you. It is a new hotel and the rooms are large with nice furnishings. Beds were a little hard for our taste, but we are spoiled at home with a very nice bed that is soft. We would definitely recommend this hotel for others. The area has lots of shopping and restaurants too.

jf2420

Convenient location and great rooms!

5

I frequently stay at the hotel zone for work and this was my first time at the Canopy, seems it was recently opened as all of the details and spaces are brand new. It helped be at a centered location...

ccc25

Great alternate option to beachfronts (if thats what you're looking for)

5

Stayed here for a few days in October . The Canopy is a nice new hotel with a lovely roof top pool and overall really nice setup for the rooms and the lobby. It's right at LA ISLA mall. It does have...

Mountaindiner

Almost perfect

3

The hotel is relatively new and itâs clean. The furnishings and decors are very modern and nice. We were there for a week but unfortunately the weather was very bad . It rained everyday with strong...

jackkwangg

Hidden fees upon checkout. What a frustrating experience.

1

Genuinely disappointed. Booked 4 nights via Amex Travel back in December and not only was my complimentary breakfast offer not honored, but was charged extra $80 in service and environmental fees...

FloBurton

A faultless 3 night stay

5

An exceptional stay at The Canopy. All the guys around the hotel were incredibly attentive, especially William at the entrance. Alfredo at the front desk catered to our every need from check in to...

Mattdewolfe

A true gem.

5

A true gem. After a week and a half at an all inclusive resort just down the street we decided to extend our stay in Cancun. We chose canopy because of its proximity to our other hotel and we cannot...

Canopy by Hilton Cancun La Isla, Cancun

Canopy by Hilton Cancun La Isla

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Canopy by Hilton Cancun La Isla, Cancun

Canopy by Hilton Cancun La Isla

Price & Availability

Travelers

Select your room

Sunrise 2 Queen Room ·

Sunset King Room (Bay View) ·

Superior Sunrise 2 Queen Room ·

Sunset 2 Queen Room (Bay View) ·

Premium Sunset 2 Queen Room (Bay View) ·

Sunrise 2 Queen Room (Premium View) ·

Sunset King Room (Premium View) ·

Premium Sunrise 2 Queen Room ·

Sunrise 2 Queen Room ·

Sunset 2 Queen Room (Premium View) ·

Premium King Room (Sunset View) ·

Sunset King Room (Bay View) ·

Premium 2 Queen Room (Sunset View) ·

Superior Double Room (with View) ·

Sunset 2 Queen Room (Bay View) ·

Superior Sunrise 2 Queen Room ·

Sunrise 2 Queen Room (Premium View) ·

Sunset King Room (Premium View) ·

Sunset 2 Queen Room (Premium View) ·

1 Bedroom Standard King Suite (Panoramic View) ·

Standard King Master Suite (Bay View) ·

1 Bedroom Standard King Suite (Panoramic View) ·

Standard King Master Suite (Bay View) ·

Overall

Customers Review

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