“Hello everyone this is a deep dive or detailed review of this hotel; I will let you know my personal experience regarding my 3 day visit to this “resort/hotel”, I am an airline employee with 20 plus years in this industry visiting plenty of resorts throughout the world and in the Dominican Republic, if you are a fellow airline employee or tourism related employee don’t visit this place. I arrived and the employees were not all that welcoming or nice in any particular way; first thing I noticed once I got to the hotel, it’s the fact that they post beautiful photoshopped pictures when in reality the hotel is falling apart from A to Z wherever you look its pretty sad the condition its in. Lobby its not nice or neat looking a lot of broken items form chairs or furniture to windows or doors; once I made it to the hotel room anything that was supposed to be metal had RUST on it, I am talking from light fixtures to the door to the water faucet it all had RUST which if you’re like me and like cleanliness a lot, it felt pretty bad. The door main lock did not work; the door wooden frame piece fell apart almost hitting me and stabbing me with its nails. Hot water only worked in the shower when it felt like it. The king bed was very uncomfortable and the furniture in the room was used up to the level that it looked like it was from the 1970’s. You could seriously hear the air conditioning like it was in the closet that’s how loud it was and the air conditioning vent was black and rusty as well which made me and my companion had a sore throat the next day. I asked to speak with a management member and they were never available; you could let the front desk agent know all of these issues and they did not know how to answer or what to do. The room phone did not work at all. The GYM was shut down and this was the first reason why I decided to stay in this hotel, I could have stayed somewhere else where the GYM was opened and they just brushed this off, it is not in their website that the GYM is closed. If you have kids I would tell you do not go to this place as it is not safe in general when it comes to the premises and specially for young kids. The only thing I liked about the place was the access to the beach and the employees in the beach area were very nice specially the ones service drinks and food, they were extra nice and attentive in the beach area. I hope this review helps you with your decision.”

“If I could rate this no stars I would. This was the worst hotel I have ever been to. The staff had no education in customer service. We booked a garden view room and they gave us a completely different room. The rooms they gave us were disgusting! The toilets were stained, the shower had no water, the AC did not work, and one room flooded! We asked the staff to help us out and change our rooms to the ones we booked or anything that was better than we got. All we got was run around they told us to come back to speak to guest services the next morning. TOMAS told us we were wrong in every thing we were saying he told us we have to understand we are in DR and that their hotel rooms were perfectly fine. He offended us plenty of times and told us to come back after 4 to get new rooms. Later that day we went back and the staff told us that our rooms were given away because we did not come at 4. So we were stuck with those rooms. I personally had to walk out in the public hallways in a towel because my room had no water. All the stuff in one room got soaked after the rain because of the horrible walls that were not fixed. We went to speak to guest services again and the staff told us there was nothing they can do and kept speaking to us in an unprofessional manner. So we stayed In the lobby until we received the help we needed. All the staff did was scream at us, call us racist and tell us they were not changing our rooms. They treated us as if we were not paying customers. WORST HOTEL EVER! THE MOTELS ARE BETTER THAN THIS HELL HOLE! DO NOT COME HERE UNLESS YOU WANT TO EXPERIENCE THE WORST OF THE WORST OF DR!”