The Row NYC hotel
700 8th Avenue, Near Times Square, New York, NY 10036, United States
Rating
3.5
GreenLeader
2024
Price Level
$$$
房间
1331
Pets
No
30
Jun
The Row NYC hotel, New York
Price & Availability
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Overall
Good
3.5
4592 reviews
5
1589
4
1136
3
408
2
189
1
125
Customers Review
Location 5
Cleanliness 3.6
Comfort 3.4
Neighborhood 4.4
Amenities 3.5
Condition 3.4
Recomendation 76.8%
“Changing to a 1. I’ve been chasing down a receipt for over a week. No one will assist. No one returns emails. The answering service cannot provide any contact method other than to call a number where the operator just routes you back. Avoid this place at all costs.
Yes, the price and location are great. The rest, not so much. The elevators have a wait of about 15-30 minutes any time you want to go anywhere. The restaurant/lobby area is closed off often, and there are no outlets to work from. The "business center" is an open area by the front desk. The rooms are tiny, as expected. My room was clean, but my colleague's was filthy. I don't think I have ever stayed in a hotel that I wouldn't return to, but this will be it. I am also trying to chase down a receipt, which has lead to multiple unanswered emails to billing, calls that are transferred and dropped, a front desk that is "too busy" to get to it today and cannot assist, and finally one pleasant person working in reservations that is trying to chase it down for me. If it wasn't for her, this would be a 1.”
— Jenna Anderson
“Nos gustó mucho quedarnos en este hotel, porque estaba cerca de Times Square y cerca de todo lo útil (cafeterías, pequeño supermercado, metro…) Varios ascensores para poder acceder a la habitación, zonas comunes limpias y personal super amable. En cuanto a la habitación el tamaño nos pareció correcto, teníamos dos maletas de mano y una de facturación y no sentimos que nos faltase espacio. El equipo de limpieza de los cuartos organizaba la habitación a diario, cambiando toallas e incluso pedimos una almohada extra y nos asistieron al momento. En cuanto a ruidos, un par de días nos quedamos hasta tarde durmiendo y no sentimos jaleo que nos despertase y la cortina para tapar la luz era bastante eficiente. Lo recomendamos al 100%”
— Virginia Duarte
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